Difference between revisions of "Remote Support"

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The following remote help and support options are available:
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{{Note|There is no direct support for students using Research Computing resources. See [[https://www.rc.ufl.edu/get-support/classroom-support/teaching-support/ Class Related Support]] for teaching support information |warning}}
  
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We describe the HiPerGator, its use, and potential issues that may arise in the help documentation - [https://help.rc.ufl.edu https://help.rc.ufl.edu]. Policies and announcements are posted on the main website - [https://www.rc.ufl.edu https://www.rc.ufl.edu]
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==Chat==
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For a quick question you can use our #support slack channel [https://rcconsultants.slack.com/ https://rcconsultants.slack.com]. Join the channel via [https://join.slack.com/t/rcconsultants/shared_invite/zt-112bevvut-Tulm0d26gnmCO6SR~suzCg the following link]. We will monitor the channel and reply as soon as we can.
  
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When issues or questions arise the primary channel to get help or ask questions via the support site - [https://support.rc.ufl.edu https://support.rc.ufl.edu]. If you have any doubts about an appropriate channel for obtaining support, open a support ticket first.
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=Face-to-face Meeting=
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Face-to-face conversation with a facilitator / support staff member whether in-person at one of our offices or virtually on Zoom during the [https://www.rc.ufl.edu/help/walk-in-support/ listed office hours].  
  
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We work both in the office and remotely during the week:
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We ask that you reserve a time slot at least four hours in advance via the [https://outlook.office365.com/owa/calendar/UFITResearchComputingSupport@uflorida.onmicrosoft.com/bookings/ UFRC Remote Support Booking].
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For a quick question you can use our #support slack channel [https://rcconsultants.slack.com/ https://rcconsultants.slack.com]. Join the channel via [https://join.slack.com/t/rcconsultants/shared_invite/zt-112bevvut-Tulm0d26gnmCO6SR~suzCg the following link]. We will monitor the channel and reply as soon as we can.
 
  
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For conversations with facilitators stop by our offices or use Zoom during the [https://www.rc.ufl.edu/help/walk-in-support/ listed office hours]. We ask that you reserve a time slot for in-person support during office hours or via Zoom at least four hours in advance via the [https://outlook.office365.com/owa/calendar/UFITResearchComputingSupport@uflorida.onmicrosoft.com/bookings/ UFRC Remote Support Booking] as we are not able to monitor the Zoom channels.
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==Zoom Channels==
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Remote support booking does not allow adding Zoom links. Join the meeting via the personal Zoom link for the staff member you booked below:
  
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Remote support booking does not allow adding Zoom links. See the personal Zoom link for the staff member you booked below:
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* Oleksandr (Alex) Moskalenko: https://ufl.zoom.us/my/moskalenko
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* Justin Richardson: https://ufl.zoom.us/my/jstrds
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* Ying Zhang: https://ufl.zoom.us/my/yingz
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* Matt Gitzendanner: https://ufl.zoom.us/my/magitz
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* John Bullard: https://ufl.zoom.us/my/johnbullard
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* Jorge Cabrera:  
  
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Oleksandr (Alex) Moskalenko: https://ufl.zoom.us/my/moskalenko
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==Office Locations==
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Justin Richardson: https://ufl.zoom.us/my/jstrds
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* Oleksandr (Alex) Moskalenko: New Physics Building (NPB), Room 2234
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Ying Zhang: https://ufl.zoom.us/my/yingz
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* Justin Richardson: New Physics Building (NPB), Room 2238
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Matt Gitzendanner: https://ufl.zoom.us/my/magitz
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* Jorge Cabrera: New Physics Building (NPB), Room 2240
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John Bullard: https://ufl.zoom.us/my/johnbullard
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* John Bullard: New Physics Building (NPB), Room 2240

Revision as of 15:42, 17 February 2022

There is no direct support for students using Research Computing resources. See [Class Related Support] for teaching support information

Chat

For a quick question you can use our #support slack channel https://rcconsultants.slack.com. Join the channel via the following link. We will monitor the channel and reply as soon as we can.

Face-to-face Meeting

Face-to-face conversation with a facilitator / support staff member whether in-person at one of our offices or virtually on Zoom during the listed office hours.

We ask that you reserve a time slot at least four hours in advance via the UFRC Remote Support Booking.

Zoom Channels

Remote support booking does not allow adding Zoom links. Join the meeting via the personal Zoom link for the staff member you booked below:

Office Locations

  • Oleksandr (Alex) Moskalenko: New Physics Building (NPB), Room 2234
  • Justin Richardson: New Physics Building (NPB), Room 2238
  • Jorge Cabrera: New Physics Building (NPB), Room 2240
  • John Bullard: New Physics Building (NPB), Room 2240
Retrieved from "https://help.rc.ufl.edu/mediawiki/index.php?title=Remote_Support&oldid=22111"