Difference between revisions of "Remote Support"
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{{Note| | {{Note| | ||
* There is no direct support for students using Research Computing resources for class work. See [https://www.rc.ufl.edu/get-support/classroom-support/teaching-support/ Class Related Support] for teaching support information. | * There is no direct support for students using Research Computing resources for class work. See [https://www.rc.ufl.edu/get-support/classroom-support/teaching-support/ Class Related Support] for teaching support information. | ||
| + | |warn}} | ||
| − | + | ==Email== | |
| + | Generally, using email to obtain support is highly discouraged as we all deal with a high volume of email messages and the probability of overlooking for message for a long time or altogether is high. | ||
| + | When requested to email information to RC User Support please use the [mailto:us@rc.ufl.edu us@rc.ufl.edu] email address. | ||
==Chat== | ==Chat== | ||
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==Zoom Channels== | ==Zoom Channels== | ||
| − | Remote support booking does not allow adding Zoom links. | + | Remote support booking does not allow adding Zoom links. Use the Remote Support booking page to [https://outlook.office365.com/owa/calendar/UFITResearchComputingSupport@uflorida.onmicrosoft.com/bookings/ '''book an appointment with a staff member'''], or use individual then join the meeting via the personal Zoom link below: |
| − | + | ===HiPerGator Support=== | |
| − | * Oleksandr (Alex) Moskalenko: https://ufl.zoom.us/my/moskalenko | + | * Brian Bartholomew: https://ufl.zoom.us/my/bbartholomew |
| + | * Jorge Cabrera: https://ufl.zoom.us/my/jorgecabrera | ||
| + | * [[User:Achander|Andre Chanderbali]]: https://ufl.zoom.us/my/andrechanderbali | ||
| + | * [[User:Magitz|Matt Gitzendanner]]: https://ufl.zoom.us/my/magitz | ||
| + | * [[User:Moskalenko|Oleksandr (Alex) Moskalenko]]: https://ufl.zoom.us/my/moskalenko. [https://outlook.office.com/bookwithme/user/6092cb76f27d4112b1a4860985031eb4@rc.ufl.edu?anonymous&ep=plink Individual Bookings Page] | ||
| + | * Ajith Perera: https://ufl.zoom.us/my/ajithperera | ||
| + | * Chris Ribe: https://ufl.zoom.us/my/chrisribe | ||
| + | * Grant Godden: https://ufl.zoom.us/my/g0ddengr | ||
* Justin Richardson: https://ufl.zoom.us/my/jstrds | * Justin Richardson: https://ufl.zoom.us/my/jstrds | ||
| − | * | + | ===AI Support=== |
| + | * Yunchao Yang: https://ufl.zoom.us/my/yunchaoyang | ||
* Ying Zhang: https://ufl.zoom.us/my/yingz | * Ying Zhang: https://ufl.zoom.us/my/yingz | ||
| − | * Matt Gitzendanner: https://ufl.zoom.us/my/magitz | + | * Qian Zhao: https://ufl.zoom.us/my/zhao.qian |
| + | ===ResVault Support=== | ||
| + | * Richard Smiley: https://ufl.zoom.us/my/richardsmiley | ||
| + | * [[User:Magitz|Matt Gitzendanner]]: https://ufl.zoom.us/my/magitz | ||
* Jorge Cabrera: https://ufl.zoom.us/my/jorgecabrera | * Jorge Cabrera: https://ufl.zoom.us/my/jorgecabrera | ||
| − | + | * Chris Burns: https://ufl.zoom.us/my/chrisburns | |
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Latest revision as of 20:45, 18 April 2024
- There is no direct support for students using Research Computing resources for class work. See Class Related Support for teaching support information.
Generally, using email to obtain support is highly discouraged as we all deal with a high volume of email messages and the probability of overlooking for message for a long time or altogether is high. When requested to email information to RC User Support please use the us@rc.ufl.edu email address.
Chat
For a quick question you can use our #support slack channel https://rcconsultants.slack.com. Join the channel via the following link. We will monitor the channel and reply as soon as we can.
Zoom Channels
Remote support booking does not allow adding Zoom links. Use the Remote Support booking page to book an appointment with a staff member, or use individual then join the meeting via the personal Zoom link below:
HiPerGator Support
- Brian Bartholomew: https://ufl.zoom.us/my/bbartholomew
- Jorge Cabrera: https://ufl.zoom.us/my/jorgecabrera
- Andre Chanderbali: https://ufl.zoom.us/my/andrechanderbali
- Matt Gitzendanner: https://ufl.zoom.us/my/magitz
- Oleksandr (Alex) Moskalenko: https://ufl.zoom.us/my/moskalenko. Individual Bookings Page
- Ajith Perera: https://ufl.zoom.us/my/ajithperera
- Chris Ribe: https://ufl.zoom.us/my/chrisribe
- Grant Godden: https://ufl.zoom.us/my/g0ddengr
- Justin Richardson: https://ufl.zoom.us/my/jstrds
AI Support
- Yunchao Yang: https://ufl.zoom.us/my/yunchaoyang
- Ying Zhang: https://ufl.zoom.us/my/yingz
- Qian Zhao: https://ufl.zoom.us/my/zhao.qian
ResVault Support
- Richard Smiley: https://ufl.zoom.us/my/richardsmiley
- Matt Gitzendanner: https://ufl.zoom.us/my/magitz
- Jorge Cabrera: https://ufl.zoom.us/my/jorgecabrera
- Chris Burns: https://ufl.zoom.us/my/chrisburns