Difference between revisions of "Remote Support"

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The following remote help and support options are available:
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<nowiki>[</nowiki>[[Get Help|Back to 'Get Help' overview]]<nowiki>]</nowiki>
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{{Note|
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* There is no direct support for students using Research Computing resources for class work. See [https://www.rc.ufl.edu/get-support/classroom-support/teaching-support/ Class Related Support] for teaching support information.
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|warn}}
  
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We describe the HiPerGator, its use, and potential issues that may arise in the help documentation - [https://help.rc.ufl.edu https://help.rc.ufl.edu]. Policies and announcements are posted on the main website - [https://www.rc.ufl.edu https://www.rc.ufl.edu]
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==Chat==
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For a quick question you can use our #support slack channel [https://rcconsultants.slack.com/ https://rcconsultants.slack.com]. Join the channel via [https://join.slack.com/t/rcconsultants/shared_invite/zt-112bevvut-Tulm0d26gnmCO6SR~suzCg the following link]. We will monitor the channel and reply as soon as we can.
  
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When issues or questions arise the primary channel to get help or ask questions via the support site - [https://support.rc.ufl.edu https://support.rc.ufl.edu]. If you have any doubts about an appropriate channel for obtaining support, open a support ticket first.
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==Zoom Channels==
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Remote support booking does not allow adding Zoom links. First, [https://outlook.office365.com/owa/calendar/UFITResearchComputingSupport@uflorida.onmicrosoft.com/bookings/ book an appointment with a staff member], then join the meeting via the personal Zoom link below:
  
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We work both in the office and remotely during the week:
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* Oleksandr (Alex) Moskalenko: https://ufl.zoom.us/my/moskalenko
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* Justin Richardson: https://ufl.zoom.us/my/jstrds
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* Brian Bartholomew: https://ufl.zoom.us/my/bbartholomew
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* Ying Zhang: https://ufl.zoom.us/my/yingz
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* Matt Gitzendanner: https://ufl.zoom.us/my/magitz
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* Jorge Cabrera: https://ufl.zoom.us/my/jorgecabrera
  
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For a quick question you can use our #support slack channel [https://rcconsultants.slack.com/ https://rcconsultants.slack.com]. Join the channel via [https://join.slack.com/t/rcconsultants/shared_invite/zt-112bevvut-Tulm0d26gnmCO6SR~suzCg the following link]. We will monitor the channel and reply as soon as we can.
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==Office Locations==
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* Oleksandr (Alex) Moskalenko: New Physics Building (NPB), Room 2234
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* Justin Richardson: New Physics Building (NPB), Room 2238
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* Brian Bartholomew: New Physics Building (NPB), Room 2238
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* Jorge Cabrera: New Physics Building (NPB), Room 2217
  
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For conversations with facilitators stop by our offices or use Zoom during the [https://www.rc.ufl.edu/help/walk-in-support/ listed office hours]. We ask that you reserve a time slot for in-person support during office hours or via Zoom at least four hours in advance via the [https://outlook.office365.com/owa/calendar/UFITResearchComputingSupport@uflorida.onmicrosoft.com/bookings/ UFRC Remote Support Booking] as we are not able to monitor the Zoom channels.
 
  
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Remote support booking does not allow adding Zoom links. See the personal Zoom link for the staff member you booked below:
 
  
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Oleksandr (Alex) Moskalenko: https://ufl.zoom.us/my/moskalenko
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If you require face-to-face assistance our staff members provide [https://help.rc.ufl.edu/doc/Support#Walk-in_Support office hours for walk-in support]
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Justin Richardson: https://ufl.zoom.us/my/jstrds
 
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Ying Zhang: https://ufl.zoom.us/my/yingz
 
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Matt Gitzendanner: https://ufl.zoom.us/my/magitz
 
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John Bullard: https://ufl.zoom.us/my/johnbullard
 

Revision as of 14:49, 26 September 2022

[Back to 'Get Help' overview]

  • There is no direct support for students using Research Computing resources for class work. See Class Related Support for teaching support information.

Chat

For a quick question you can use our #support slack channel https://rcconsultants.slack.com. Join the channel via the following link. We will monitor the channel and reply as soon as we can.

Zoom Channels

Remote support booking does not allow adding Zoom links. First, book an appointment with a staff member, then join the meeting via the personal Zoom link below:

Office Locations

  • Oleksandr (Alex) Moskalenko: New Physics Building (NPB), Room 2234
  • Justin Richardson: New Physics Building (NPB), Room 2238
  • Brian Bartholomew: New Physics Building (NPB), Room 2238
  • Jorge Cabrera: New Physics Building (NPB), Room 2217


If you require face-to-face assistance our staff members provide office hours for walk-in support

Retrieved from "https://help.rc.ufl.edu/mediawiki/index.php?title=Remote_Support&oldid=26180"