FAQ

Accounts and Investment

Q: How to create a HiPerGator account?

A: HPG accounts cannot be created by users, but can be requested with a valid sponsor's approval. Please submit a request via https://www.rc.ufl.edu/get-started/hipergator/request-hipergator-account/

Q: How do I purchase HiPerGator resources or reinvest on expired allocations?

A: If you're a sponsor or account manager, please fill out a purchase form at https://www.rc.ufl.edu/get-started/purchase-allocation/

Q: How to add users to a group?

A: All users must submit a ticket via the RC Support Ticketing System with the Subject line in a format similar to "Add (username) to (groupname) group" in order to gain access to a given group.

Q: I can't login to my HPG account.

A: Visit our Blocked Accounts wiki page

Storage

Q: I can't see my (or my group's) /blue or /orange folders!

A: If you are listing /blue or /orange you won't see your group's directory tree. It's automatically connected (mounted) when you try to access it in any way e.g. by using an 'ls' or 'cd' command. E.g. if your group name is 'mygroup' you should list or cd into /blue/mygroup or /orange/mygroup. See also this short video: https://web.microsoftstream.com/video/87698fe6-84df-40dc-9d22-c3a6c63820fa

Q: Why do I see "No Space Left" in my output?

A: If you see a 'No Space Left' or a similar message (no quota remaining, etc) check the path(s) in the error message closely to look for 'home', 'orange', 'blue', or 'red' and check the respective quota for that filesystem. All quota commands are in the 'ufrc' environment module and include 'home_quota', 'blue_quota', 'orange_quota'. See Getting Started and Storage for more help.

A convenient interactive tool to see what's taking up the storage quota is the ncdu command in a bash terminal. You can run that command and delete or move data to a different storage to free up space.

If the data that's taking up most of the space is related to application environments and packages such as conda, pip, or singularity, you can modify your configuration file to update the default directories for custom installs. You can find more information about the .condarc setup here: Conda

Applications

Open OnDemand

Q: Why is my Open OnDemand session failing?

A: If you're encountering issues while using OOD, please visit our Open OnDemand Troubleshooting page.

Python

Q: Installed a python package via 'pip install PACKAGEX', but 'import PACKAGEX' results in an error.

A: A pip install you performed puts the resulting package into your personal directory tree located in the ~/.local/lib/pythonX.Y/site-packages directory tree. A personal pip install can often result in an installation of a python package from a binary archive (wheel) that was built on a system against software libraries that are not compatible with HiPerGator. A typical error message in such case complains about the lack of a particular GLIBC version or some other missing library. Note that the issue can be exacerbated by an incompatible interaction between an environment loaded via an environment module ('module load something') and a personal python package install. To avoid this issue the python package must be installed into an isolated environment. Our approach for creating such environments depends on many factors, but usually results in a Conda or containerized environment.

Custom Installation

Q: I want to have a custom install of an application or python modules.

A: We recommend creating a Conda environment and installing needed packages with the 'mamba' tool from the conda environment module. It is possible to mix conda and pip installed packages inside a conda environment as conda/mamba is aware of packages installed via pip, but not vice versa.

See also: Installing Personal Python Modules and Managing Python environments and Jupyter kernels

R

Q: How do I install R packages?

A: Users can install R packages in their local directory. The default directory is /home/my.username/R/x86_64-pc-linux-gnu-library/X.X/ (X.X = version number)

From a standard repository (such as CRAN-R) $ module load R/X.X $ R > install.packages("PACKAGE")

From github $ module load R/X.X $ R > devtools::install_github("author/software") or > remotes::install_github("author/software")

From a tarball $ module load R/X.X $ R CMD INSTALL /path/package.tar.gz

Q: When I submit a job using 'parallel' package all threads seem to share a single CPU core instead of running on the separate cores I requested.

A: On SLURM you need to use --cpus-per-task to specify the number of available cores. E.g.

#SBATCH --nodes=1
#SBATCH --ntasks=1
#SBATCH --cpus-per-task=12

will allow mcapply or other function from the 'parallel' package to run on all requested cores

Jupyter

Q: Why do I see the following error message? (kernel).ipynb appears to have died. It will restart automatically.

A: This is typically caused by the kernel using more RAM than what was requested when starting the session. Increase your memory request.

Q: Why am I not able to spawn a Jupyter session?

A: One common cause for being unable to login to a Jupyter (JupyterHub or Jupyter Notebook) session is running out of home space quota. See the FAQ item above for "No Space Left".

Another reason is packages conflicting while loading the session. In this case, it is necessary to look for errors in the output and check for packages from the user's local environment listed.

Performance

Q: Why is HiPerGator running so slow?

A: There are many reasons why users may experience unusually low performance while using HPG. First, users should ensure that performance issues are not originated from their Internet service provider, home network, or personal devices.

Once the possible causes above are discarded, users should report the issue as soon as possible via the RC Support Ticketing System. When reporting the issue, please include detailed information such as:

• Time when the issue occurred
• JobID
• Nodes being used, i.e. username@hpg-node$. Note: Login nodes are not considered high performance nodes and intense jobs should not be executed from them.
• Paths, file names, etc.
• Operating system
• Method for accessing HPG: Jupyterhub, Open OnDemand, or Terminal interface used.

Q: Are there profiling tools installed on HiPerGator that help identify performance bottlenecks?

A: The REMORA is the most generic profiling tool we have on the cluster. More specific tools depend on the application/stack or the language. E.g. cProfile for python code, Nsight Compute for CUDA apps, or VTune for C/C++ + MPI code.

Q: Why is my job still pending?

A: According to SLURM documentation, when a job cannot be started a reason is immediately found and recorded in the job's "reason" field in the squeue output and the scheduler moves on to the next job to consider.

Related article: Account and QOS limits under SLURM

• Common reasons why jobs are pending

Priority Resources being reserved for higher priority job. This is particularly common on Burst QOS jobs. Refer to the Choosing QOS for a Job page for details. Resources Required resources are in use Dependency Job dependencies not yet satisfied Reservation Waiting for advanced reservation AssociationJobLimit User or account job limit reached

AssociationResourceLimit User or account resource limit reached AssociationTimeLimit User or account time limit reached QOSJobLimit Quality Of Service (QOS) job limit reached QOSResourceLimit Quality Of Service (QOS) resource limit reached QOSTimeLimit Quality Of Service (QOS) time limit reached