It is possible for your account to be blocked for a number of reasons. Possible reasons include:
- Improperly entering a password too many times
- Improper password in various SFTP software clients (FileZilla, etc.)
- Gross misuse of resources on the cluster evoking a disabled account
Indications of a blocked account
There are variety of ways that you may find your account has been blocked:
- You simply cannot login. You may receive an "access denied" message when you try to connect.
- You receive an email from Research Computing stating you have violated a policy on the cluster.
If you have not received an email from Research Computing, but cannot login, please contact us and file a ticket in our support system at http://support.rc.ufl.edu.
Some things to keep in mind for a situation like this:
- Check passwords on programs that login to the cluster for you. SFTP clients like FileZilla will attempt multiple times to login, and after a number of failed attempts, our systems will lock the account.
- If you have recently changed your Gatorlink password, ensure that you have changed it in your cluster client as well.
- If you have received an email concerning a policy violation, be sure to review the incident and review the documentation and policies that were violated. Full understanding of the policies is necessary in order to enable your account.
- If you do not understand the policy in question, or have other questions as to what you have done, respond to the ticket and a Research Computing staff member will be happy to help out.