Get Help
If you are a UFIT Research Computing client using HiPerGator and related infrastructure sometimes you may not be sure what step to take next or how some part of the system works, ran into a problem, have a question, or would like to improve your workflow here are the steps you can take. Here's the order of actions we recommend taking to find the information you need or to get more direct and personalized help.
Documentation
This help documentation website is the main information hub for all things related to UFIT Research Computing, HiPerGator, and related infrastructure and services beside general overview, news, policies, and resource purchase forms, which you can find on our main website. Browse through the site using links and categories menu on the left side, try a search whether using the search field in the top-right corner, or with a search engine by entering e.g. site:help.rc.ufl.edu with your search term, check the Applications help pages for help with running specific apps on HiPerGator.
Support System
If you don't find what you are looking for on this help site please open a support request. Requests are usually triaged quickly, but since there are few support staff members who all have many additional duties it may be a while before work on new requests can begin. The requests will be fulfilled on the first come, first serve basis and may take anywhere from hours to days to resolve. If a request requires more than few hours of work you may be referred to