Blocked Accounts

Blocked Accounts

It is possible for your account to be blocked for a number of reasons. Possible reasons include:

• Improperly entering a password too many times
• Improper password in various SFTP software clients (FileZilla, etc.)
• Gross misuse of resources on the cluster evoking a disabled account

Indications of a blocked account

There are variety of ways that you may find your account has been blocked:

• You simply cannot login. You may receive an "access denied" message when you try to connect.
• You receive an email from Research Computing stating you have violated a policy on the cluster.

Resolution

Access Denied

If you have not received an email from Research Computing, but cannot login, please contact us and file a ticket in our support system at http://support.rc.ufl.edu.

Some things to keep in mind for a situation like this:

• Check passwords on programs that login to the cluster for you. SFTP clients like FileZilla will attempt multiple times to login, and after a number of failed attempts, our systems will lock the account.
• If you have recently changed your Gatorlink password, ensure that you have changed it in your cluster client as well.

Policy Violation

• If you have received an email concerning a policy violation, be sure to review the incident and review the documentation and policies that were violated. Full understanding of the policies is necessary in order to enable your account.
• If you do not understand the policy in question, or have other questions as to what you have done, respond to the ticket and a Research Computing staff member will be happy to help out.