Remote Support

[Back to 'Get Help' overview]

• There is no direct support for students using Research Computing resources for class work. See Class Related Support for teaching support information.

Email

Generally, using email to obtain support is highly discouraged as we all deal with a high volume of email messages and the probability of overlooking for message for a long time or altogether is high. When requested to email information to RC User Support please use the us@rc.ufl.edu email address.

Chat

For a quick question you can use our #support slack channel https://rcconsultants.slack.com. Join the channel via the following link. We will monitor the channel and reply as soon as we can.

Zoom Channels

Remote support booking does not allow adding Zoom links. Use the Remote Support booking page to book an appointment with a staff member, then join the meeting via the personal Zoom link below:

HiPerGator Support

• Brian Bartholomew: https://ufl.zoom.us/my/bbartholomew
• Jorge Cabrera: https://ufl.zoom.us/my/jorgecabrera
• Andre Chanderbali: https://ufl.zoom.us/my/andrechanderbali
• Matt Gitzendanner: https://ufl.zoom.us/my/magitz
• Oleksandr (Alex) Moskalenko: https://ufl.zoom.us/my/moskalenko
• Ajith Perera: https://ufl.zoom.us/my/ajithperera
• Chris Ribe: https://ufl.zoom.us/my/chrisribe
• Grant Godden: https://ufl.zoom.us/my/g0ddengr
• Justin Richardson: https://ufl.zoom.us/my/jstrds

AI Support

• Yunchao Yang: https://ufl.zoom.us/my/yunchaoyang
• Ying Zhang: https://ufl.zoom.us/my/yingz
• Qian Zhao: https://ufl.zoom.us/my/zhao.qian

ResVault Support

• Richard Smiley: https://ufl.zoom.us/my/richardsmiley
• Matt Gitzendanner: https://ufl.zoom.us/my/magitz
• Jorge Cabrera: https://ufl.zoom.us/my/jorgecabrera
• Chris Burns: https://ufl.zoom.us/my/chrisburns