Difference between revisions of "Support"
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[[Category:Help]] | [[Category:Help]] | ||
| + | {{Note| | ||
| + | * There is no direct support for students using Research Computing resources for class work. See [https://www.rc.ufl.edu/get-support/classroom-support/teaching-support/ Class Related Support] for teaching support information. | ||
| + | * You should submit a [https://support.rc.ufl.edu/ support ticket] before scheduling an in-person or remote meeting. |warn}} | ||
== Support Request == | == Support Request == | ||
If you have a specific request or an issue you can [https://support.rc.ufl.edu/enter_bug.cgi open a support request in the UFRC Support System] | If you have a specific request or an issue you can [https://support.rc.ufl.edu/enter_bug.cgi open a support request in the UFRC Support System] | ||
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== Walk-in Support == | == Walk-in Support == | ||
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We ask that you reserve a time slot at least four hours in advance via the [https://outlook.office365.com/owa/calendar/UFITResearchComputingSupport@uflorida.onmicrosoft.com/bookings/ UFRC Remote Support Booking]. The booking system uses our calendars and staff availability is limited, so there are no set office hours. | We ask that you reserve a time slot at least four hours in advance via the [https://outlook.office365.com/owa/calendar/UFITResearchComputingSupport@uflorida.onmicrosoft.com/bookings/ UFRC Remote Support Booking]. The booking system uses our calendars and staff availability is limited, so there are no set office hours. | ||
| − | ==Office Locations== | + | ===Office Locations=== |
* Oleksandr (Alex) Moskalenko: New Physics Building (NPB), Room 2234 | * Oleksandr (Alex) Moskalenko: New Physics Building (NPB), Room 2234 | ||
* Justin Richardson: New Physics Building (NPB), Room 2238 | * Justin Richardson: New Physics Building (NPB), Room 2238 | ||
Revision as of 14:28, 26 September 2022
- There is no direct support for students using Research Computing resources for class work. See Class Related Support for teaching support information.
- You should submit a support ticket before scheduling an in-person or remote meeting.
Support Request
If you have a specific request or an issue you can open a support request in the UFRC Support System
Remote Support
If you would like to discuss your issue with our staff personally on Zoom you can use our remote support options
Walk-in Support
We ask that you reserve a time slot at least four hours in advance via the UFRC Remote Support Booking. The booking system uses our calendars and staff availability is limited, so there are no set office hours.
Office Locations
- Oleksandr (Alex) Moskalenko: New Physics Building (NPB), Room 2234
- Justin Richardson: New Physics Building (NPB), Room 2238
- Brian Bartholomew: New Physics Building (NPB), Room 2238
- Jorge Cabrera: New Physics Building (NPB), Room 2217
Teaching Support
We offer a number of services for teaching and students. See Teaching Support procedure