Difference between revisions of "Remote Support"

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==Zoom Channels==
 
==Zoom Channels==
Remote support booking does not allow adding Zoom links. Use the Remote Support booking page to [https://outlook.office365.com/owa/calendar/UFITResearchComputingSupport@uflorida.onmicrosoft.com/bookings/ '''book an appointment with a staff member'''], or use individual  then join the meeting via the personal Zoom link below:  
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To talk to a HPG support member first [https://outlook.office365.com/owa/calendar/UFITResearchComputingSupport@uflorida.onmicrosoft.com/bookings/ '''book an appointment with a staff member'''] then join the meeting via the personal Zoom link below:
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===HiPerGator Support===
 
===HiPerGator Support===
 
* Brian Bartholomew: https://ufl.zoom.us/my/bbartholomew
 
* Brian Bartholomew: https://ufl.zoom.us/my/bbartholomew
* Jorge Cabrera: https://ufl.zoom.us/my/jorgecabrera [https://outlook.office.com/bookwithme/user/c51b7f8dca2048d699932e620acbfc69@ufl.edu/meetingtype/0_sSwrYMsEGiJHXf2EtPvA2?anonymous&ep=mLinkFromTile Individual Bookings Page]
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* Jorge Cabrera: https://ufl.zoom.us/my/jorgecabrera [https://outlook.office.com/bookwithme/user/c51b7f8dca2048d699932e620acbfc69@ufl.edu?anonymous&ep=plink Individual Bookings Page]
 
* [[User:Achander|Andre Chanderbali]]: https://ufl.zoom.us/my/andrechanderbali
 
* [[User:Achander|Andre Chanderbali]]: https://ufl.zoom.us/my/andrechanderbali
 
* [[User:Magitz|Matt Gitzendanner]]: https://ufl.zoom.us/my/magitz
 
* [[User:Magitz|Matt Gitzendanner]]: https://ufl.zoom.us/my/magitz
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* Qian Zhao: https://ufl.zoom.us/my/zhao.qian
 
* Qian Zhao: https://ufl.zoom.us/my/zhao.qian
 
* Yang Hong: https://ufl.zoom.us/my/yanghong
 
* Yang Hong: https://ufl.zoom.us/my/yanghong
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===ResVault Support===
 
===ResVault Support===
 
* Richard Smiley: https://ufl.zoom.us/my/richardsmiley
 
* Richard Smiley: https://ufl.zoom.us/my/richardsmiley

Latest revision as of 19:27, 25 June 2024

[Back to 'Get Help' overview]

  • There is no direct support for students using Research Computing resources for class work. See Class Related Support for teaching support information.

Email

Generally, using email to obtain support is highly discouraged as we all deal with a high volume of email messages and the probability of overlooking for message for a long time or altogether is high. When requested to email information to RC User Support please use the us@rc.ufl.edu email address.

Chat

For a quick question you can use our #support slack channel https://rcconsultants.slack.com. Join the channel via the following link. We will monitor the channel and reply as soon as we can.

Zoom Channels

To talk to a HPG support member first book an appointment with a staff member then join the meeting via the personal Zoom link below:

HiPerGator Support

AI Support

ResVault Support