Difference between revisions of "Remote Support"

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* There is no direct support for students using Research Computing resources for class work. See [https://www.rc.ufl.edu/get-support/classroom-support/teaching-support/ Class Related Support] for teaching support information.
 
* There is no direct support for students using Research Computing resources for class work. See [https://www.rc.ufl.edu/get-support/classroom-support/teaching-support/ Class Related Support] for teaching support information.
 
|warn}}  
 
|warn}}  
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==Email==
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Generally, using email to obtain support is highly discouraged as we all deal with a high volume of email messages and the probability of overlooking for message for a long time or altogether is high.
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When requested to email information to RC User Support please use the [mailto:us@rc.ufl.edu us@rc.ufl.edu] email address.
  
 
==Chat==
 
==Chat==
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==Zoom Channels==
 
==Zoom Channels==
Remote support booking does not allow adding Zoom links. Use the Remote Support booking page to [https://outlook.office365.com/owa/calendar/UFITResearchComputingSupport@uflorida.onmicrosoft.com/bookings/ book an appointment with a staff member], then join the meeting via the personal Zoom link below:
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To talk to a HPG support member first [https://outlook.office365.com/owa/calendar/UFITResearchComputingSupport@uflorida.onmicrosoft.com/bookings/ '''book an appointment with a staff member'''] then join the meeting via the personal Zoom link below:
  
* [https://outlook.office.com/bookwithme/user/6092cb76f27d4112b1a4860985031eb4@rc.ufl.edu?anonymous&ep=plink Book a meting with Oleksandr (Alex) Moskalenko]. Use [https://ufl.zoom.us/my/moskalenko https://ufl.zoom.us/my/moskalenko] zoom channel for the meeting.
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===HiPerGator Support===
* Justin Richardson: https://ufl.zoom.us/my/jstrds
 
 
* Brian Bartholomew: https://ufl.zoom.us/my/bbartholomew
 
* Brian Bartholomew: https://ufl.zoom.us/my/bbartholomew
* Ying Zhang: https://ufl.zoom.us/my/yingz
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* Jorge Cabrera: https://ufl.zoom.us/my/jorgecabrera [https://outlook.office.com/bookwithme/user/c51b7f8dca2048d699932e620acbfc69@ufl.edu?anonymous&ep=plink Individual Bookings Page]
* [https://outlook.office.com/bookwithme/user/0bd1687e44034e889ceca87e1df2e994%40ufl.edu/meetingtype/Em42CeY4-kmgJHAD9FAf_A2 Book a meeting with Matt Gitzendanner]. Use the https://ufl.zoom.us/my/magitz zoom channel for the meeting.
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* [[User:Achander|Andre Chanderbali]]: https://ufl.zoom.us/my/andrechanderbali
* Jorge Cabrera: https://ufl.zoom.us/my/jorgecabrera
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* [[User:Magitz|Matt Gitzendanner]]: https://ufl.zoom.us/my/magitz
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* Grant Godden: https://ufl.zoom.us/my/g0ddengr
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* [[User:Moskalenko|Oleksandr (Alex) Moskalenko]]: https://ufl.zoom.us/my/moskalenko. [https://outlook.office.com/bookwithme/user/6092cb76f27d4112b1a4860985031eb4@rc.ufl.edu?anonymous&ep=plink Individual Bookings Page]
 
* Ajith Perera: https://ufl.zoom.us/my/ajithperera
 
* Ajith Perera: https://ufl.zoom.us/my/ajithperera
* Yunchao Yang: https://ufl.zoom.us/my/yunchaoyang
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* Chris Ribe: https://ufl.zoom.us/my/chrisribe
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* Justin Richardson: https://ufl.zoom.us/my/jstrds
  
Alternatively, use the personal booking forms:
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===AI Support===
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* Ying Zhang: https://ufl.zoom.us/my/yingz
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* Qian Zhao: https://ufl.zoom.us/my/zhao.qian
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* Yang Hong: https://ufl.zoom.us/my/yanghong
  
* [https://outlook.office.com/bookwithme/user/6092cb76f27d4112b1a4860985031eb4@rc.ufl.edu?anonymous Oleksandr Moskalenko]
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===ResVault Support===
* [https://outlook.office.com/bookwithme/user/0bd1687e44034e889ceca87e1df2e994%40ufl.edu/meetingtype/Em42CeY4-kmgJHAD9FAf_A2?anonymous Matt Gitzendanner]
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* Richard Smiley: https://ufl.zoom.us/my/richardsmiley
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* [[User:Magitz|Matt Gitzendanner]]: https://ufl.zoom.us/my/magitz
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* Jorge Cabrera: https://ufl.zoom.us/my/jorgecabrera
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* Chris Burns: https://ufl.zoom.us/my/chrisburns

Latest revision as of 19:27, 25 June 2024

[Back to 'Get Help' overview]

  • There is no direct support for students using Research Computing resources for class work. See Class Related Support for teaching support information.

Email

Generally, using email to obtain support is highly discouraged as we all deal with a high volume of email messages and the probability of overlooking for message for a long time or altogether is high. When requested to email information to RC User Support please use the us@rc.ufl.edu email address.

Chat

For a quick question you can use our #support slack channel https://rcconsultants.slack.com. Join the channel via the following link. We will monitor the channel and reply as soon as we can.

Zoom Channels

To talk to a HPG support member first book an appointment with a staff member then join the meeting via the personal Zoom link below:

HiPerGator Support

AI Support

ResVault Support