Difference between revisions of "Remote Support"
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| − | {{Note|There is no direct support for students using Research Computing resources. See | + | <nowiki>[</nowiki>[[Get Help|Back to 'Get Help' overview]]<nowiki>]</nowiki> |
| + | {{Note| | ||
| + | * There is no direct support for students using Research Computing resources for class work. See [https://www.rc.ufl.edu/get-support/classroom-support/teaching-support/ Class Related Support] for teaching support information. | ||
| + | |warn}} | ||
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| + | ==Email== | ||
| + | Generally, using email to obtain support is highly discouraged as we all deal with a high volume of email messages and the probability of overlooking for message for a long time or altogether is high. | ||
| + | When requested to email information to RC User Support please use the [mailto:us@rc.ufl.edu us@rc.ufl.edu] email address. | ||
==Chat== | ==Chat== | ||
For a quick question you can use our #support slack channel [https://rcconsultants.slack.com/ https://rcconsultants.slack.com]. Join the channel via [https://join.slack.com/t/rcconsultants/shared_invite/zt-112bevvut-Tulm0d26gnmCO6SR~suzCg the following link]. We will monitor the channel and reply as soon as we can. | For a quick question you can use our #support slack channel [https://rcconsultants.slack.com/ https://rcconsultants.slack.com]. Join the channel via [https://join.slack.com/t/rcconsultants/shared_invite/zt-112bevvut-Tulm0d26gnmCO6SR~suzCg the following link]. We will monitor the channel and reply as soon as we can. | ||
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==Zoom Channels== | ==Zoom Channels== | ||
| − | + | To talk to a HPG support member first [https://outlook.office365.com/owa/calendar/UFITResearchComputingSupport@uflorida.onmicrosoft.com/bookings/ '''book an appointment with a staff member'''] then join the meeting via the personal Zoom link below: | |
| − | * Oleksandr (Alex) Moskalenko: https://ufl.zoom.us/my/moskalenko | + | ===HiPerGator Support=== |
| + | * Brian Bartholomew: https://ufl.zoom.us/my/bbartholomew | ||
| + | * Jorge Cabrera: https://ufl.zoom.us/my/jorgecabrera [https://outlook.office.com/bookwithme/user/c51b7f8dca2048d699932e620acbfc69@ufl.edu?anonymous&ep=plink Individual Bookings Page] | ||
| + | * [[User:Achander|Andre Chanderbali]]: https://ufl.zoom.us/my/andrechanderbali | ||
| + | * [[User:Magitz|Matt Gitzendanner]]: https://ufl.zoom.us/my/magitz | ||
| + | * Grant Godden: https://ufl.zoom.us/my/g0ddengr | ||
| + | * [[User:Moskalenko|Oleksandr (Alex) Moskalenko]]: https://ufl.zoom.us/my/moskalenko. [https://outlook.office.com/bookwithme/user/6092cb76f27d4112b1a4860985031eb4@rc.ufl.edu?anonymous&ep=plink Individual Bookings Page] | ||
| + | * Ajith Perera: https://ufl.zoom.us/my/ajithperera | ||
| + | * Chris Ribe: https://ufl.zoom.us/my/chrisribe | ||
* Justin Richardson: https://ufl.zoom.us/my/jstrds | * Justin Richardson: https://ufl.zoom.us/my/jstrds | ||
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| + | ===AI Support=== | ||
* Ying Zhang: https://ufl.zoom.us/my/yingz | * Ying Zhang: https://ufl.zoom.us/my/yingz | ||
| − | * | + | * Qian Zhao: https://ufl.zoom.us/my/zhao.qian |
| − | * | + | * Yang Hong: https://ufl.zoom.us/my/yanghong |
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| + | ===ResVault Support=== | ||
| + | * Richard Smiley: https://ufl.zoom.us/my/richardsmiley | ||
| + | * [[User:Magitz|Matt Gitzendanner]]: https://ufl.zoom.us/my/magitz | ||
* Jorge Cabrera: https://ufl.zoom.us/my/jorgecabrera | * Jorge Cabrera: https://ufl.zoom.us/my/jorgecabrera | ||
| − | + | * Chris Burns: https://ufl.zoom.us/my/chrisburns | |
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Latest revision as of 19:27, 25 June 2024
- There is no direct support for students using Research Computing resources for class work. See Class Related Support for teaching support information.
Generally, using email to obtain support is highly discouraged as we all deal with a high volume of email messages and the probability of overlooking for message for a long time or altogether is high. When requested to email information to RC User Support please use the us@rc.ufl.edu email address.
Chat
For a quick question you can use our #support slack channel https://rcconsultants.slack.com. Join the channel via the following link. We will monitor the channel and reply as soon as we can.
Zoom Channels
To talk to a HPG support member first book an appointment with a staff member then join the meeting via the personal Zoom link below:
HiPerGator Support
- Brian Bartholomew: https://ufl.zoom.us/my/bbartholomew
- Jorge Cabrera: https://ufl.zoom.us/my/jorgecabrera Individual Bookings Page
- Andre Chanderbali: https://ufl.zoom.us/my/andrechanderbali
- Matt Gitzendanner: https://ufl.zoom.us/my/magitz
- Grant Godden: https://ufl.zoom.us/my/g0ddengr
- Oleksandr (Alex) Moskalenko: https://ufl.zoom.us/my/moskalenko. Individual Bookings Page
- Ajith Perera: https://ufl.zoom.us/my/ajithperera
- Chris Ribe: https://ufl.zoom.us/my/chrisribe
- Justin Richardson: https://ufl.zoom.us/my/jstrds
AI Support
- Ying Zhang: https://ufl.zoom.us/my/yingz
- Qian Zhao: https://ufl.zoom.us/my/zhao.qian
- Yang Hong: https://ufl.zoom.us/my/yanghong
ResVault Support
- Richard Smiley: https://ufl.zoom.us/my/richardsmiley
- Matt Gitzendanner: https://ufl.zoom.us/my/magitz
- Jorge Cabrera: https://ufl.zoom.us/my/jorgecabrera
- Chris Burns: https://ufl.zoom.us/my/chrisburns