Difference between revisions of "Remote Support"

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{{Note|There is no direct support for students using Research Computing resources. See [[https://www.rc.ufl.edu/get-support/classroom-support/teaching-support/ Class Related Support]] for teaching support information |warning}}  
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<nowiki>[</nowiki>[[Get Help|Back to 'Get Help' overview]]<nowiki>]</nowiki>
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{{Note|
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* There is no direct support for students using Research Computing resources for class work. See [https://www.rc.ufl.edu/get-support/classroom-support/teaching-support/ Class Related Support] for teaching support information.
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|warn}}  
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==Email==
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Generally, using email to obtain support is highly discouraged as we all deal with a high volume of email messages and the probability of overlooking for message for a long time or altogether is high.
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When requested to email information to RC User Support please use the [mailto:us@rc.ufl.edu us@rc.ufl.edu] email address.
  
 
==Chat==
 
==Chat==
 
For a quick question you can use our #support slack channel [https://rcconsultants.slack.com/ https://rcconsultants.slack.com]. Join the channel via [https://join.slack.com/t/rcconsultants/shared_invite/zt-112bevvut-Tulm0d26gnmCO6SR~suzCg the following link]. We will monitor the channel and reply as soon as we can.
 
For a quick question you can use our #support slack channel [https://rcconsultants.slack.com/ https://rcconsultants.slack.com]. Join the channel via [https://join.slack.com/t/rcconsultants/shared_invite/zt-112bevvut-Tulm0d26gnmCO6SR~suzCg the following link]. We will monitor the channel and reply as soon as we can.
 
=Face-to-face Meeting=
 
Face-to-face conversation with a facilitator / support staff member whether in-person at one of our offices or virtually on Zoom during the [https://www.rc.ufl.edu/help/walk-in-support/ listed office hours].
 
 
We ask that you reserve a time slot at least four hours in advance via the [https://outlook.office365.com/owa/calendar/UFITResearchComputingSupport@uflorida.onmicrosoft.com/bookings/ UFRC Remote Support Booking].
 
  
 
==Zoom Channels==
 
==Zoom Channels==
Remote support booking does not allow adding Zoom links. Join the meeting via the personal Zoom link for the staff member you booked below:
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To talk to a HPG support member first [https://outlook.office365.com/owa/calendar/UFITResearchComputingSupport@uflorida.onmicrosoft.com/bookings/ '''book an appointment with a staff member'''] then join the meeting via the personal Zoom link below:
  
* Oleksandr (Alex) Moskalenko: https://ufl.zoom.us/my/moskalenko
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===HiPerGator Support===
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* Brian Bartholomew: https://ufl.zoom.us/my/bbartholomew
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* Jorge Cabrera: https://ufl.zoom.us/my/jorgecabrera [https://outlook.office.com/bookwithme/user/c51b7f8dca2048d699932e620acbfc69@ufl.edu?anonymous&ep=plink Individual Bookings Page]
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* [[User:Achander|Andre Chanderbali]]: https://ufl.zoom.us/my/andrechanderbali
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* [[User:Magitz|Matt Gitzendanner]]: https://ufl.zoom.us/my/magitz
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* Grant Godden: https://ufl.zoom.us/my/g0ddengr
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* [[User:Moskalenko|Oleksandr (Alex) Moskalenko]]: https://ufl.zoom.us/my/moskalenko. [https://outlook.office.com/bookwithme/user/6092cb76f27d4112b1a4860985031eb4@rc.ufl.edu?anonymous&ep=plink Individual Bookings Page]
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* Ajith Perera: https://ufl.zoom.us/my/ajithperera
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* Chris Ribe: https://ufl.zoom.us/my/chrisribe
 
* Justin Richardson: https://ufl.zoom.us/my/jstrds
 
* Justin Richardson: https://ufl.zoom.us/my/jstrds
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===AI Support===
 
* Ying Zhang: https://ufl.zoom.us/my/yingz
 
* Ying Zhang: https://ufl.zoom.us/my/yingz
* Matt Gitzendanner: https://ufl.zoom.us/my/magitz
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* Qian Zhao: https://ufl.zoom.us/my/zhao.qian
* John Bullard: https://ufl.zoom.us/my/johnbullard
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* Yang Hong: https://ufl.zoom.us/my/yanghong
* Jorge Cabrera:
 
  
==Office Locations==
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===ResVault Support===
* Oleksandr (Alex) Moskalenko: New Physics Building (NPB), Room 2234
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* Richard Smiley: https://ufl.zoom.us/my/richardsmiley
* Justin Richardson: New Physics Building (NPB), Room 2238
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* [[User:Magitz|Matt Gitzendanner]]: https://ufl.zoom.us/my/magitz
* Jorge Cabrera: New Physics Building (NPB), Room 2240
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* Jorge Cabrera: https://ufl.zoom.us/my/jorgecabrera
* John Bullard: New Physics Building (NPB), Room 2240
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* Chris Burns: https://ufl.zoom.us/my/chrisburns

Latest revision as of 19:27, 25 June 2024

[Back to 'Get Help' overview]

  • There is no direct support for students using Research Computing resources for class work. See Class Related Support for teaching support information.

Email

Generally, using email to obtain support is highly discouraged as we all deal with a high volume of email messages and the probability of overlooking for message for a long time or altogether is high. When requested to email information to RC User Support please use the us@rc.ufl.edu email address.

Chat

For a quick question you can use our #support slack channel https://rcconsultants.slack.com. Join the channel via the following link. We will monitor the channel and reply as soon as we can.

Zoom Channels

To talk to a HPG support member first book an appointment with a staff member then join the meeting via the personal Zoom link below:

HiPerGator Support

AI Support

ResVault Support