Difference between revisions of "Remote Support"

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{{Note|
 
{{Note|
 
* There is no direct support for students using Research Computing resources for class work. See [https://www.rc.ufl.edu/get-support/classroom-support/teaching-support/ Class Related Support] for teaching support information.
 
* There is no direct support for students using Research Computing resources for class work. See [https://www.rc.ufl.edu/get-support/classroom-support/teaching-support/ Class Related Support] for teaching support information.
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|warn}}
  
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* You should submit a [https://support.rc.ufl.edu/ support ticket] before scheduling an in-person or remote meeting. |warn}}
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==Email==
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Generally, using email to obtain support is highly discouraged as we all deal with a high volume of email messages and the probability of overlooking for message for a long time or altogether is high.
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When requested to email information to RC User Support please use the [mailto:us@rc.ufl.edu us@rc.ufl.edu] email address.
  
 
==Chat==
 
==Chat==
 
For a quick question you can use our #support slack channel [https://rcconsultants.slack.com/ https://rcconsultants.slack.com]. Join the channel via [https://join.slack.com/t/rcconsultants/shared_invite/zt-112bevvut-Tulm0d26gnmCO6SR~suzCg the following link]. We will monitor the channel and reply as soon as we can.
 
For a quick question you can use our #support slack channel [https://rcconsultants.slack.com/ https://rcconsultants.slack.com]. Join the channel via [https://join.slack.com/t/rcconsultants/shared_invite/zt-112bevvut-Tulm0d26gnmCO6SR~suzCg the following link]. We will monitor the channel and reply as soon as we can.
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=Face-to-face Meeting=
 
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Face-to-face conversation with a facilitator / support staff member whether in-person at one of our offices or virtually on Zoom.
 
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We ask that you reserve a time slot at least four hours in advance via the [https://outlook.office365.com/owa/calendar/UFITResearchComputingSupport@uflorida.onmicrosoft.com/bookings/ UFRC Remote Support Booking]. The booking system uses our calendars and staff availability is limited, so there are no set office hours.
 
  
 
==Zoom Channels==
 
==Zoom Channels==
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Remote support booking does not allow adding Zoom links. First, book an appointment with a staff member, then join the meeting via the personal Zoom link below:
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To talk to a HPG support member first [https://outlook.office365.com/owa/calendar/UFITResearchComputingSupport@uflorida.onmicrosoft.com/bookings/ '''book an appointment with a staff member'''] then join the meeting via the personal Zoom link below:
  
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* Oleksandr (Alex) Moskalenko: https://ufl.zoom.us/my/moskalenko
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===HiPerGator Support===
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* Brian Bartholomew: https://ufl.zoom.us/my/bbartholomew
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* Jorge Cabrera: https://ufl.zoom.us/my/jorgecabrera [https://outlook.office.com/bookwithme/user/c51b7f8dca2048d699932e620acbfc69@ufl.edu?anonymous&ep=plink Individual Bookings Page]
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* [[User:Achander|Andre Chanderbali]]: https://ufl.zoom.us/my/andrechanderbali
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* [[User:Magitz|Matt Gitzendanner]]: https://ufl.zoom.us/my/magitz
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* Grant Godden: https://ufl.zoom.us/my/g0ddengr
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* [[User:Moskalenko|Oleksandr (Alex) Moskalenko]]: https://ufl.zoom.us/my/moskalenko. [https://outlook.office.com/bookwithme/user/6092cb76f27d4112b1a4860985031eb4@rc.ufl.edu?anonymous&ep=plink Individual Bookings Page]
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* Ajith Perera: https://ufl.zoom.us/my/ajithperera
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* Chris Ribe: https://ufl.zoom.us/my/chrisribe
 
* Justin Richardson: https://ufl.zoom.us/my/jstrds
 
* Justin Richardson: https://ufl.zoom.us/my/jstrds
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* Brian Bartholomew: https://ufl.zoom.us/my/bbartholomew
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===AI Support===
 
* Ying Zhang: https://ufl.zoom.us/my/yingz
 
* Ying Zhang: https://ufl.zoom.us/my/yingz
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* Matt Gitzendanner: https://ufl.zoom.us/my/magitz
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* Qian Zhao: https://ufl.zoom.us/my/zhao.qian
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* Yang Hong: https://ufl.zoom.us/my/yanghong
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===ResVault Support===
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* Richard Smiley: https://ufl.zoom.us/my/richardsmiley
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* [[User:Magitz|Matt Gitzendanner]]: https://ufl.zoom.us/my/magitz
 
* Jorge Cabrera: https://ufl.zoom.us/my/jorgecabrera
 
* Jorge Cabrera: https://ufl.zoom.us/my/jorgecabrera
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* Chris Burns: https://ufl.zoom.us/my/chrisburns
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==Office Locations==
 
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* Oleksandr (Alex) Moskalenko: New Physics Building (NPB), Room 2234
 
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* Justin Richardson: New Physics Building (NPB), Room 2238
 
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* Brian Bartholomew: New Physics Building (NPB), Room 2238
 
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* Jorge Cabrera: New Physics Building (NPB), Room 2217
 

Latest revision as of 19:27, 25 June 2024

[Back to 'Get Help' overview]

  • There is no direct support for students using Research Computing resources for class work. See Class Related Support for teaching support information.

Email

Generally, using email to obtain support is highly discouraged as we all deal with a high volume of email messages and the probability of overlooking for message for a long time or altogether is high. When requested to email information to RC User Support please use the us@rc.ufl.edu email address.

Chat

For a quick question you can use our #support slack channel https://rcconsultants.slack.com. Join the channel via the following link. We will monitor the channel and reply as soon as we can.

Zoom Channels

To talk to a HPG support member first book an appointment with a staff member then join the meeting via the personal Zoom link below:

HiPerGator Support

AI Support

ResVault Support

Retrieved from "https://help.rc.ufl.edu/mediawiki/index.php?title=Remote_Support&oldid=28874"