Difference between revisions of "Remote Support"

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The following remote help and support options are available:
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<nowiki>[</nowiki>[[Get Help|Back to 'Get Help' overview]]<nowiki>]</nowiki>
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{{Note|
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* There is no direct support for students using Research Computing resources for class work. See [https://www.rc.ufl.edu/get-support/classroom-support/teaching-support/ Class Related Support] for teaching support information.
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|warn}}
  
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We describe the HiPerGator, its use, and potential issues that may arise in the help documentation - [https://help.rc.ufl.edu https://help.rc.ufl.edu]. Policies and announcements are posted on the main website - [https://www.rc.ufl.edu https://www.rc.ufl.edu]
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==Email==
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Generally, using email to obtain support is highly discouraged as we all deal with a high volume of email messages and the probability of overlooking for message for a long time or altogether is high.
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When requested to email information to RC User Support please use the [mailto:us@rc.ufl.edu us@rc.ufl.edu] email address.
  
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When issues or questions arise the primary channel to get help or ask questions via the support site - [https://support.rc.ufl.edu https://support.rc.ufl.edu]. If you have any doubts about an appropriate channel for obtaining support, open a support ticket first.
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==Chat==
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For a quick question you can use our #support slack channel [https://rcconsultants.slack.com/ https://rcconsultants.slack.com]. Join the channel via [https://join.slack.com/t/rcconsultants/shared_invite/zt-112bevvut-Tulm0d26gnmCO6SR~suzCg the following link]. We will monitor the channel and reply as soon as we can.
  
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We work both in the office and remotely during the week:
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==Zoom Channels==
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To talk to a HPG support member first [https://outlook.office365.com/owa/calendar/UFITResearchComputingSupport@uflorida.onmicrosoft.com/bookings/ '''book an appointment with a staff member'''] then join the meeting via the personal Zoom link below:
  
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For a quick question you can use our #support slack channel [https://rcconsultants.slack.com/ https://rcconsultants.slack.com]. Use [https://join.slack.com/t/rcconsultants/shared_invite/zt-112bevvut-Tulm0d26gnmCO6SR~suzCg the link] to join the channel. We will monitor the channel and reply as soon as we can.
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===HiPerGator Support===
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* Brian Bartholomew: https://ufl.zoom.us/my/bbartholomew
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* Jorge Cabrera: https://ufl.zoom.us/my/jorgecabrera [https://outlook.office.com/bookwithme/user/c51b7f8dca2048d699932e620acbfc69@ufl.edu?anonymous&ep=plink Individual Bookings Page]
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* [[User:Achander|Andre Chanderbali]]: https://ufl.zoom.us/my/andrechanderbali
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* [[User:Magitz|Matt Gitzendanner]]: https://ufl.zoom.us/my/magitz
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* Grant Godden: https://ufl.zoom.us/my/g0ddengr
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* [[User:Moskalenko|Oleksandr (Alex) Moskalenko]]: https://ufl.zoom.us/my/moskalenko. [https://outlook.office.com/bookwithme/user/6092cb76f27d4112b1a4860985031eb4@rc.ufl.edu?anonymous&ep=plink Individual Bookings Page]
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* Ajith Perera: https://ufl.zoom.us/my/ajithperera
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* Chris Ribe: https://ufl.zoom.us/my/chrisribe
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* Justin Richardson: https://ufl.zoom.us/my/jstrds
  
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For conversations with facilitators stop by our offices or use Zoom during the [https://www.rc.ufl.edu/help/walk-in-support/ listed office hours]. We ask that you reserve a time slot for in-person support during office hours or via Zoom at least four hours in advance via the [https://outlook.office365.com/owa/calendar/UFITResearchComputingSupport@uflorida.onmicrosoft.com/bookings/ UFRC Remote Support Booking] as we are not able to monitor the Zoom channels.
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===AI Support===
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* Ying Zhang: https://ufl.zoom.us/my/yingz
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* Qian Zhao: https://ufl.zoom.us/my/zhao.qian
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* Yang Hong: https://ufl.zoom.us/my/yanghong
  
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Remote support booking does not allow adding Zoom links. See the personal Zoom link for the staff member you booked below:
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===ResVault Support===
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* Richard Smiley: https://ufl.zoom.us/my/richardsmiley
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Oleksandr (Alex) Moskalenko: https://ufl.zoom.us/my/moskalenko
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* [[User:Magitz|Matt Gitzendanner]]: https://ufl.zoom.us/my/magitz
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Justin Richardson: https://ufl.zoom.us/my/jstrds
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* Jorge Cabrera: https://ufl.zoom.us/my/jorgecabrera
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Ying Zhang: https://ufl.zoom.us/my/yingz
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* Chris Burns: https://ufl.zoom.us/my/chrisburns
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Matt Gitzendanner: https://ufl.zoom.us/my/magitz
 

Latest revision as of 19:27, 25 June 2024

[Back to 'Get Help' overview]

  • There is no direct support for students using Research Computing resources for class work. See Class Related Support for teaching support information.

Email

Generally, using email to obtain support is highly discouraged as we all deal with a high volume of email messages and the probability of overlooking for message for a long time or altogether is high. When requested to email information to RC User Support please use the us@rc.ufl.edu email address.

Chat

For a quick question you can use our #support slack channel https://rcconsultants.slack.com. Join the channel via the following link. We will monitor the channel and reply as soon as we can.

Zoom Channels

To talk to a HPG support member first book an appointment with a staff member then join the meeting via the personal Zoom link below:

HiPerGator Support

AI Support

ResVault Support

Retrieved from "https://help.rc.ufl.edu/mediawiki/index.php?title=Remote_Support&oldid=28874"