Difference between revisions of "Consulting"
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[[Category:Services]] | [[Category:Services]] | ||
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| + | '''This is a Draft. Expect changes.''' | ||
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| + | ==Introduction== | ||
UFRC Consulting service allows a research group to pre-purchase a number of RC staff hours and use RC staff expertise to, for example, | UFRC Consulting service allows a research group to pre-purchase a number of RC staff hours and use RC staff expertise to, for example, | ||
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* Facilitate or accelerate a group project | * Facilitate or accelerate a group project | ||
* Get priority help in solving an issue | * Get priority help in solving an issue | ||
| − | * Get support for issues that are out of scope of included RC | + | * Get support for issues that are out of scope of the RC support included with your investment into RC resources. There is no hard limit (TBD), but as an example support effort of any type beyond 1-4 hours of staff time may qualify as requiring consulting. |
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| + | ==Purchasing Consulting Hours== | ||
| + | To start the consulting process consulting hours need to be pre-purchased using the appropriate [https://www.rc.ufl.edu/get-started/pricing/training--consultation-rates/purchase purchase form]. | ||
| − | + | ==Initiating Consulting Effort== | |
Since our staff members have a variety of expertise please open a ticket in our [https://support.rc.ufl.edu Support System] to start a conversation. A project ticket category can be used. | Since our staff members have a variety of expertise please open a ticket in our [https://support.rc.ufl.edu Support System] to start a conversation. A project ticket category can be used. | ||
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For face-to-face interactions, once consulting effort is commenced, organizational calendars or any [[Remote_Support|RC Remote Support]] method can be used for discussions or meeting scheduling. | For face-to-face interactions, once consulting effort is commenced, organizational calendars or any [[Remote_Support|RC Remote Support]] method can be used for discussions or meeting scheduling. | ||
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| + | ==Progress Reporting== | ||
| + | RC Staff will maintain an accessible document (e.g. spreasheet) listing the total and remaining consulting hours and reporting used hours and activities. | ||
Revision as of 15:13, 31 March 2022
This is a Draft. Expect changes.
Introduction
UFRC Consulting service allows a research group to pre-purchase a number of RC staff hours and use RC staff expertise to, for example,
- Facilitate or accelerate a group project
- Get priority help in solving an issue
- Get support for issues that are out of scope of the RC support included with your investment into RC resources. There is no hard limit (TBD), but as an example support effort of any type beyond 1-4 hours of staff time may qualify as requiring consulting.
Purchasing Consulting Hours
To start the consulting process consulting hours need to be pre-purchased using the appropriate purchase form.
Initiating Consulting Effort
Since our staff members have a variety of expertise please open a ticket in our Support System to start a conversation. A project ticket category can be used.
The ticket will allow us to determine who would be the initial person to communicate with your group as we'd like to make sure you get help from a person or people with the right expertise.
For face-to-face interactions, once consulting effort is commenced, organizational calendars or any RC Remote Support method can be used for discussions or meeting scheduling.
Progress Reporting
RC Staff will maintain an accessible document (e.g. spreasheet) listing the total and remaining consulting hours and reporting used hours and activities.