ResVault Troubleshooting

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If you have a specific request or an issue, you can open a support request in the UFRC Support System

Current Issues

RV Displaying Incorrect Number of Drives

1. Click on the VIRTUAL MACHINES tab (next to MY VAULT).

2. Click on the DRIVES sub-tab and click on the Refresh button (next to the Search bar).

3. Click on the VIRTUAL MACHINES sub-tab (next to DRIVES) and click on the Refresh button (next to the Search bar).

Failed to check for Connect update, retrying in 5 minutes

As of April 2022, the latest version of tiCrypt Connect (v3.0.3 for Mac/Linux, v3.0.4 for Windows) can be downloaded manually.

Users should update to the latest version and they will be notified when a new version is available.

The message "Failed to check for Connect update, retrying in 5 minutes" should be resolved by the next release (v3.0.5).